Store Policy Questions

 What are your business hours?

 Do you have a store I can visit?

 Can I pickup from your location to save shipping costs?

 Can I make an appointment?

 Are all of your listing items in stock?

 If I buy any item that is missing in your stock, what will happen?

 What does “NR” mean” in listing title?

 Your listing title says “No Reserve” or NR, but the item still has a reserve.

 Can I make an offer on an auction item for early purchase?

 I bid on your item by mistake. Can you remove my bid?

 I want to bid, but I hit the “Buy it Now” button by mistake.

 Do you give discount for wholesalers or volume purchases from store inventory?

Question & Answer:-

 What are your business hours?

Ans:

 Do you have a store I can visit?

 Ans:

Sorry, no.  We are strictly an on-line business.  We work out of our office and do not have a physical store.

 Can I pickup from your location to save shipping costs?

 Ans:

 No.  We can only ship items to our customers.

 Can I make an appointment?

 Ans:

 Since we do not have a physical store, we do not accept appointments.

 Are all of your listing items in stock?

 Ans:

 Yes.  We only submit items we have in stock.

 If I buy any item that is missing in your stock, what will happen?

 Ans:

For items that we can not find in our stock, we will contact you regarding exchanging your item with a similar item of equal or better quality.  If you accept, we will send you the new item at no additional cost.  If not, we will refund you your full amounts.

 What does “NR” mean” in listing title?

 Ans:

 “NR” stands for “No Reserve”

 Your listing title says “No Reserve” or NR, but the item still has a reserve.

 Ans:

We use the same item listing to create a new item.  Sometimes our web developers forget to remove “NR” from reserve items.  If the item has a reserve, you will see “Reserve not met” next to the current item price in listing.  If you do not like to bid on items with a reserve price, just ignore the item.

 Can I make an offer on an auction item for early purchase?

 Ans:

Yes.  You send us a request with your offer price and the eBay item number.  If it is acceptable, we will create a new store item with your offer price and we will email you the new eBay item number to “buy it now”.

 I bid on your item by mistake. Can you remove my bid?

 Ans:

If the item has more than 12 hours to closing, you can contact us and request to have your bid removed.  If there is less than 12 hours, we can not remove your bid.  Someone will have to outbid you.  If you win the auction, just void the purchase.  If you get a payment reminder, just void it.  When you receive the payment dispute, accept our request to not complete your purchase.

 I want to bid, but I hit the “Buy it Now” button by mistake.

 Ans:

Contact us and let us know to archive your purchase.  If you get a payment reminder, just void it.  When you receive the payment dispute, accept our request to not complete your purchase.

Do you give discount for wholesalers or volume purchases from store inventory?

 Ans:

Our entire store inventory for diamonds has a “make Offer” option where you can give us a competitive offer.  We will accept offers which we can make a small margin for cost.  (You won’t find a lower price than us.)